BPo

Edifice Tech sol, extending its horizon in the world of IT, also offers product and application development services to enable your business with robust features. Our technology products are apt for multiple platforms ensuring your reach to maximum number of clients and customers. We believe in crafting IT products artistically, that are rich in features, quick in response, and user-friendly to engross for you an all-round success.

We offer end-to-end Business Process Outsourcing services. We provide high quality, value-added voice and transaction-based services. We have expertise in providing strategy, solutions and services to solve complex business issues and achieve results with focus on ROI.

We offer end-to-end Business Process Outsourcing services. We provide high quality, value-added voice and transaction-based services. We have expertise in providing strategy, solutions and services to solve complex business issues and achieve results with focus on ROI. By coupling our Business Process Outsourcing services and in-depth industry specific knowledge, we provide focused strategic solutions tailored to your specific goals.

  • Develop customized CRM application
  • Capability of receiving calls, SMS alerts and web requests
  • Skill wise call routing
  • CTI - Computer Telephony Integration
  • ACD – Automatic Call Distribution
  • Voice loggers
  • GIS integration
  • System generated SMS alerts
  • Customer Feedback management
  • Processes standardization
  • Structured BCP plan
  • MIS